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Improving Patient Wait Times: Vital to Patient Satisfaction

Posted by Allie Gutermuth on Aug 2, 2018 11:32:02 AM

Living in a World of Convenience

As a society, we value convenience now more than ever with on demand services, such as Uber, Lyft, and Amazon Prime, soaring in popularity. Therefore, it’s not surprising that people do not like to spend their valuable time in a physician’s waiting room. I go to great lengths to avoid these long waits - I read online reviews to find the most efficient offices, utilize virtual care, or make my appointments at odd times to avoid peak hours.

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Topics: Healthcare Vendors, Healthcare Leaders, Hospitals, Customer Experience, Thought Leaders, healthcare innovation, healthcare IT vendors, Innovation, Patient Experience, Process Improvement, Vendor Partners, Vendor Selection, IT solutions, Digital Solutions, Patient Wait Times, Patient Satisfaction

Behavioral Health: What are you doing for your patients and employees?

Posted by Lauren Lovelady on Jul 5, 2018 1:44:02 PM

Being Proactive about Behavioral Health

Based on our clients’ major initiatives, we’ve seen an increase in employee and patient engagement wellness projects on our platform over the last six months. These projects mainly focus on the physical well-being of a given population, but what about mental health initiatives?

With the high-profile suicides of celebrities such as Kate Spade, Anthony Bourdain, and Robin Williams, there is increased concern about mental well-being and its role in overall health and wellness. It’s also very likely that we all have been touched personally by suicide: rates are up 25% since 1999, and suicide is now a top 10 cause of death in the United States. While we’re willing to help our loved ones who are struggling, symptoms are often hidden to seem ‘normal’ and avoided to ‘not feel like a burden.’ Furthermore, 54% of suicide victims have no report of prior mental illness.

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Topics: Healthcare Vendors, Healthcare Leaders, Hospitals, Thought Leaders, healthcare innovation, healthcare IT vendors, Innovation, Vendor Partners, IT solutions, Behavioral Health, Digital Solutions, Mental Health

Spotlight on Digital Solutions for Mental Health: The Providence St. Joseph Health Experience

Posted by Denise Hicks on Jun 27, 2018 2:11:50 PM

Finding Digital Solutions for Mental Health

We work with some pretty incredible innovation teams, and Providence St. Joseph Health (PSJH) is high on our list of favorite partners. Recently, they published an article in Forbes highlighting the impact of digital health initiatives for mental health, and (fun fact!) they used Lucro for their vendor evaluation.

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Topics: Healthcare Vendors, Healthcare Leaders, Hospitals, Customers, Thought Leaders, healthcare innovation, healthcare IT vendors, Innovation, Vendor Partners, Vendor Selection, IT solutions, Behavioral Health, Digital Solutions, Mental Health

Get that long-term love locked down: For a vendor partner, that is

Posted by Zach Lykins on Feb 14, 2018 4:17:15 PM

Relationships are hard.

You’re sitting across from your handsome Valentine’s date and the oversized stuffed animal bear he got you, and you’ve got all the warm & fuzzies, but deep down inside you’re asking yourself -

“For real though - long term - is this guy right for me?”

The playful dating stuff is still fun, mind you, but you’re ready to settle down. You’re looking for a responsible, grown-ass partner to compliment you. You’re an adult.

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Topics: About Lucro, Healthcare Vendors, Sales, Purchasing Decisions, Healthcare Leaders, Hospitals, Decision Making, healthcare innovation, healthcare IT vendors, Vendor Partners, Vendor Selection

Stop Dreading Team Purchasing Decisions

Posted by Denise Hicks on Feb 10, 2018 9:16:00 AM

I heard a story last week that instantly took me back to my consulting days. Picture this: a fully staffed Command Center. Upwards of 2,000 support tickets logged; over 1,200 closed. Training support onsite for 300 ambulatory locations. A big bang Go Live that was meticulously built and planned for over a year. All 8,000 providers launched into the black hole of a new electronic medical record system.

It’s a big deal and comes with a big price tag. And it should, right? Digitizing the entire medical record for all of an organization's patients is a necessary evil in today’s world that has far reaching tendrils that impact all integrations, medical devices, third party vendors, providers (internally and externally), and most importantly - patients. You need to be confident you partnered with the right vendor long before Go Live.

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Topics: About Lucro, Healthcare Vendors, Purchasing Decisions, Healthcare Leaders, Decision Making, Sales Process, Thought Leaders, healthcare innovation, System-ness, Qualifying Questions, Vendor Partners, RFP, Vendor Selection

4 Methods of Decision Making - Which is Right for You?

Posted by Jennifer Renshaw on Jan 18, 2018 2:30:00 PM

I recently read the book Crucial Conversations, when I came across a section that hit me as being very applicable to Lucro. It offered a new way of looking at how decisions are made and what factors are important in determining the best method. Let’s review the methods for decision making, their strengths, and how to apply each to make the best decisions for you.

Methods of Decision Making

  • Command

The Command method is when decisions are made without involving others. This can also be called authoritative and is, of course, the fastest option because you aren’t delayed by other people offering their opinions or discussing other solutions.

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Topics: About Lucro, Healthcare Vendors, Healthcare Leaders, Decision Making, Thought Leaders, Process Improvement, Vendor Partners, Vendor Selection

‘Speed Dating’ Vendors at Healthcare Conferences

Posted by Steve Sisko on Jan 3, 2018 2:56:09 PM

Conferences are popular ways to connect your healthcare organization’s internal intelligence to the external intelligence that conference speakers, exhibitors, and attendees offer. Educational sessions, keynote addresses, pre-conference events, and a myriad of opportunities to meet with conference speakers, exhibitors, and attendees in both structured and informal settings are very powerful ways to gather the information you need to make smart decisions. But healthcare conferences can have thousands, even tens of thousands of attendees and hundreds of exhibitors. How can you efficiently sort through so many potential opportunities? It’s important to not let the sheer size of these events overwhelm your ability to realize the value they present. Speed-dating vendors at healthcare conferences is one potentially useful approach to conquering the conference crowd.

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Topics: Healthcare Vendors, Purchasing Decisions, HIMSS, Best Practices, Decision Making, Sales Process, healthcare innovation, Vendor Partners, Vendor Selection, conferences, Speed-Dating Vendors

Getting the Most Out of Vendor Interactions at Healthcare Conferences

Posted by Steve Sisko on Dec 21, 2017 10:04:54 AM

Major healthcare conferences like the upcoming 2018 HIMSS Conference & Exhibition and more specialized forums like the AHIP Consumer Experience & Digital Health Forum held a couple weeks ago in Nashville are great opportunities to learn a lot in a short period of time.

Being able to easily meet and interact with exhibitors, engaging with a variety of 3rd parties about the opportunities, challenges and issues your company is facing, and the ability to quickly obtain key information to help you assess whether a specific vendor's offerings and company culture align with your needs are three main reasons why people attend healthcare conferences.

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Topics: Healthcare Vendors, Purchasing Decisions, HIMSS, Healthcare Leaders, Hospitals, Best Practices, Decision Making, Sales Process, Thought Leaders, healthcare innovation, Vendor Partners, Vendor Selection, conferences, Speed-Dating Vendors, IT solutions

Top 5 Mistakes Made During Vendor Selection and RFPs

Posted by Jennifer Renshaw on Dec 13, 2017 8:25:00 AM

The pressure is on. You better make sure your selected vendor is top-notch, has incredible onboarding, works with you to ensure a timely implementation, and doesn’t rob you blind. After going through this process with several marketing automation tools, I’ve experienced first-hand the biggest pitfalls of vendor selection. I’ll let you learn from my mistakes, so you don’t have to make them, too.

  1. 1. Assuming you know all the players

Of course you know most of the big players in the market for your project or initiative - but what about those new, innovative companies who have created products better suited for the future, or those partners you already work with who have another product line (that you don’t know about)?

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Topics: Healthcare Vendors, Purchasing Decisions, Healthcare Leaders, Decision Making, Sales Process, Vendor Partners, RFP, Vendor Selection, RFPs

How Do You Distinguish a Vendor from a Partner?

Posted by Denise Hicks on Nov 29, 2017 11:16:58 AM

Finding a Partner, Not Just a Vendor

Aligning a vendor with your organization is critical for forming a successful partnership that will ensure your business objectives are met. Depending on your organizational needs, qualifying questions can help you get your list down to better vendor partners earlier, before heading into the full “requirements gathering” phase of your project. This will dramatically reduce the amount of time communicating, evaluating, and showcasing vendors - making your whole process more efficient.

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Topics: Healthcare Vendors, Purchasing Decisions, Healthcare Leaders, Decision Making, Sales Process, Thought Leaders, healthcare innovation, healthcare IT vendors, Qualifying Questions, Vendor Partners, RFP, Vendor Selection, IT solutions, RFPs

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