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Improving Patient Wait Times: Vital to Patient Satisfaction

Posted by Allie Gutermuth on Aug 2, 2018 11:32:02 AM

Living in a World of Convenience

As a society, we value convenience now more than ever with on demand services, such as Uber, Lyft, and Amazon Prime, soaring in popularity. Therefore, it’s not surprising that people do not like to spend their valuable time in a physician’s waiting room. I go to great lengths to avoid these long waits - I read online reviews to find the most efficient offices, utilize virtual care, or make my appointments at odd times to avoid peak hours.

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Topics: Healthcare Vendors, Healthcare Leaders, Hospitals, Customer Experience, Thought Leaders, healthcare innovation, healthcare IT vendors, Innovation, Patient Experience, Process Improvement, Vendor Partners, Vendor Selection, IT solutions, Digital Solutions, Patient Wait Times, Patient Satisfaction

Behavioral Health: What are you doing for your patients and employees?

Posted by Lauren Lovelady on Jul 5, 2018 1:44:02 PM

Being Proactive about Behavioral Health

Based on our clients’ major initiatives, we’ve seen an increase in employee and patient engagement wellness projects on our platform over the last six months. These projects mainly focus on the physical well-being of a given population, but what about mental health initiatives?

With the high-profile suicides of celebrities such as Kate Spade, Anthony Bourdain, and Robin Williams, there is increased concern about mental well-being and its role in overall health and wellness. It’s also very likely that we all have been touched personally by suicide: rates are up 25% since 1999, and suicide is now a top 10 cause of death in the United States. While we’re willing to help our loved ones who are struggling, symptoms are often hidden to seem ‘normal’ and avoided to ‘not feel like a burden.’ Furthermore, 54% of suicide victims have no report of prior mental illness.

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Topics: Healthcare Vendors, Healthcare Leaders, Hospitals, Thought Leaders, healthcare innovation, healthcare IT vendors, Innovation, Vendor Partners, IT solutions, Behavioral Health, Digital Solutions, Mental Health

Spotlight on Digital Solutions for Mental Health: The Providence St. Joseph Health Experience

Posted by Denise Hicks on Jun 27, 2018 2:11:50 PM

Finding Digital Solutions for Mental Health

We work with some pretty incredible innovation teams, and Providence St. Joseph Health (PSJH) is high on our list of favorite partners. Recently, they published an article in Forbes highlighting the impact of digital health initiatives for mental health, and (fun fact!) they used Lucro for their vendor evaluation.

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Topics: Healthcare Vendors, Healthcare Leaders, Hospitals, Customers, Thought Leaders, healthcare innovation, healthcare IT vendors, Innovation, Vendor Partners, Vendor Selection, IT solutions, Behavioral Health, Digital Solutions, Mental Health

RPA: Robotic Process Automation - Can Robots Really Help?

Posted by Denise Hicks on Jun 15, 2018 11:26:27 AM

What is RPA? Should you be using it in your healthcare organization?

Have you heard people talk about RPA, or Robotic Process Automation? It’s a buzzword lately (and really, who doesn’t love robots!). So what is it? What does it do? How can my team benefit?

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Topics: Healthcare Leaders, Thought Leaders, Innovation, Process Improvement, Vendor Selection, Workforce Productivity, Robotic Process Automation

Investing in Employee Experience - How employee engagement can help your bottom line

Posted by Cash Forshee on Jun 6, 2018 12:04:19 PM

Who is designing your employee experience?

Product designers focus on experience design, a growing field popularized by iconic designers like Dieter Rams of Braun or Jony Ive of Apple. Designing experiences is all about creating a genuine connection with the people using your product. It’s not the “feel” of a product. It’s the feelings you get when using it. Experts engineer those emotions.

So, why don’t we invest the same effort in our employees’ experiences? Especially when they are responsible for our users’ experiences?

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Topics: User Experience, Design Thinking, Thought Leaders, Process Improvement, Employee Experience, Employee Engagement, Workforce Productivity

Stop Dreading Team Purchasing Decisions

Posted by Denise Hicks on Feb 10, 2018 9:16:00 AM

I heard a story last week that instantly took me back to my consulting days. Picture this: a fully staffed Command Center. Upwards of 2,000 support tickets logged; over 1,200 closed. Training support onsite for 300 ambulatory locations. A big bang Go Live that was meticulously built and planned for over a year. All 8,000 providers launched into the black hole of a new electronic medical record system.

It’s a big deal and comes with a big price tag. And it should, right? Digitizing the entire medical record for all of an organization's patients is a necessary evil in today’s world that has far reaching tendrils that impact all integrations, medical devices, third party vendors, providers (internally and externally), and most importantly - patients. You need to be confident you partnered with the right vendor long before Go Live.

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Topics: About Lucro, Healthcare Vendors, Purchasing Decisions, Healthcare Leaders, Decision Making, Sales Process, Thought Leaders, healthcare innovation, System-ness, Qualifying Questions, Vendor Partners, RFP, Vendor Selection

4 Methods of Decision Making - Which is Right for You?

Posted by Jennifer Renshaw on Jan 18, 2018 2:30:00 PM

I recently read the book Crucial Conversations, when I came across a section that hit me as being very applicable to Lucro. It offered a new way of looking at how decisions are made and what factors are important in determining the best method. Let’s review the methods for decision making, their strengths, and how to apply each to make the best decisions for you.

Methods of Decision Making

  • Command

The Command method is when decisions are made without involving others. This can also be called authoritative and is, of course, the fastest option because you aren’t delayed by other people offering their opinions or discussing other solutions.

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Topics: About Lucro, Healthcare Vendors, Healthcare Leaders, Decision Making, Thought Leaders, Process Improvement, Vendor Partners, Vendor Selection

Getting the Most Out of Vendor Interactions at Healthcare Conferences

Posted by Steve Sisko on Dec 21, 2017 10:04:54 AM

Major healthcare conferences like the upcoming 2018 HIMSS Conference & Exhibition and more specialized forums like the AHIP Consumer Experience & Digital Health Forum held a couple weeks ago in Nashville are great opportunities to learn a lot in a short period of time.

Being able to easily meet and interact with exhibitors, engaging with a variety of 3rd parties about the opportunities, challenges and issues your company is facing, and the ability to quickly obtain key information to help you assess whether a specific vendor's offerings and company culture align with your needs are three main reasons why people attend healthcare conferences.

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Topics: Healthcare Vendors, Purchasing Decisions, HIMSS, Healthcare Leaders, Hospitals, Best Practices, Decision Making, Sales Process, Thought Leaders, healthcare innovation, Vendor Partners, Vendor Selection, conferences, Speed-Dating Vendors, IT solutions

How Do You Distinguish a Vendor from a Partner?

Posted by Denise Hicks on Nov 29, 2017 11:16:58 AM

Finding a Partner, Not Just a Vendor

Aligning a vendor with your organization is critical for forming a successful partnership that will ensure your business objectives are met. Depending on your organizational needs, qualifying questions can help you get your list down to better vendor partners earlier, before heading into the full “requirements gathering” phase of your project. This will dramatically reduce the amount of time communicating, evaluating, and showcasing vendors - making your whole process more efficient.

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Topics: Healthcare Vendors, Purchasing Decisions, Healthcare Leaders, Decision Making, Sales Process, Thought Leaders, healthcare innovation, healthcare IT vendors, Qualifying Questions, Vendor Partners, RFP, Vendor Selection, IT solutions, RFPs

Innovation Spotlight: Brookdale’s Entrepreneur in Residence Program

Posted by Denise Hicks on Jul 20, 2017 11:19:33 AM

At Lucro, we love seeing innovations come to life, so this week, we’d like to showcase a provider on our platform who is truly driving innovation. When we heard about Brookdale Senior Living’s Entrepreneur in Residence Program, we were very impressed. We think it deserves a spotlight - both to be an example to other providers of how you can drive innovation at your organization and to confirm for vendors and entrepreneurs there are organizations out there trying to drive innovation in senior care and can help in your product development. Take it away, Andrew!

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Topics: Healthcare Vendors, Healthcare Leaders, Thought Leaders, healthcare innovation, Innovation, Senior Care, IT solutions, Senior Living

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